Shipping policy
1. Delivery area
We deliver within Germany as well as to selected EU countries. You can see the exact delivery countries during the order process.
2. Shipping costs
The shipping costs depend on the size, weight and delivery country of your order. The exact shipping costs will be displayed during the order process.
3. Delivery time
We process your order immediately and try to deliver your items as soon as possible. The delivery time is usually 2-3 business days within Germany. For deliveries to other countries, the delivery time may vary.
4. Shipping partner
We work with various shipping partners to ensure you a fast and reliable delivery. Depending on the size and weight of your order, it will be shipped either by parcel shipment or freight forwarding.
5. Shipment tracking
We offer you the possibility to track your shipment online at any time. For this purpose, you will receive a tracking number from us after your order has been shipped, which you can use to check the status of your delivery.
6. Delivery to packing stations
We offer you the possibility to have your order delivered to a packing station. Please enter the corresponding address in your order.
7. Self-collection
Self-collection is not offered.
8. Damaged deliveries
If you receive your delivery damaged, please inform us immediately and send us a photo of the damage. We will then find a solution to the problem as soon as possible.
9. Contact
If you have any further questions about our shipping policies, you can contact us at info@saftladenoriginals.com
We hope that this information will help you to receive your order from us at Juice Shop Originals in a straightforward and quick manner.